FAQ
Find answers to our most frequently asked questions.
SHIPPING & RETURNS
How long does shipping take?
While we strive to meet your preferred delivery date, unexpected carrier delays may occur. For time-sensitive orders, we recommend choosing a delivery date 1-2 days earlier. Please note, we currently only ship within the United States.
**WARM WEATHER ADVISORY:
For warmer temperatures, we recommend keeping a close eye on the tracking information and having someone available to receive the delivery. We're unable to request where and when the package is delivered. If your cookies arrive a little warm from the journey, they will still be delicious and safe to enjoy.
How much is shipping? Where do you ship to?
All shipping options are displayed at checkout and pricing is based on delivery address and preferred delivery date. Our shipping costs start at $12.50.
Can you tell me more about your shipping process?
We bake-to-order and limit transit time so cookies are fresh upon arrival. Cookies will be packed in insulated boxes with ice packs. Shipping dates and costs are based on your location and availability. While we strive to meet your preferred delivery date, unexpected carrier delays may occur. For time-sensitive orders, we recommend choosing a delivery date 1-2 days earlier. Please note, we currently only ship within the United States.
All shipping options are displayed at checkout and pricing is based on delivery address and preferred delivery date. Our shipping costs start at $12.50.
Can I return my order?
Due to the perishable nature of our cookies, we are unable to accept returns. However, if there was an issue with your order, please reach out to us at contact@wellnessbysamantha.com. We’re committed to resolving any concerns and will do our best to make things right.
PRODUCTS
What makes your cookies healthy?
Our cookies are made with nutrient-dense ingredients, minimal added sugars, and no artificial preservatives, so you can enjoy a delicious treat without compromising your health.
Are your cookies vegan?
Yes! Many of our cookies are 100% plant-based. Please check the product descriptions for specific details.
Are your cookies gluten-free?
Yes, all of our cookies are gluten-free. They are clearly labeled and crafted in a way to minimize cross-contamination.
Do your cookies contain nuts?
Yes, all of our cookies contain almonds. The carrot cake cookie also contains walnuts. Please refer to the ingredient list for each cookie, as well as our allergen information.
Do you offer samples of your products?
We do not offer samples but often do product sampling events. Follow us on instagram for information about sampling events!
Where can I find more information?
If you have any further questions please reach out at contact@wellnessbysamantha.com